Last updated October 15, 2026
Who we are
Straits Mobility & Stairlifts is the controller of the personal information we collect through this website. This policy explains what we collect, why, and the rights you have.
What we collect and why
When you contact us
- What we collect: Your name, email address, phone number and anything you include in your message.
- Why: To reply to your enquiry and provide any information or quote you ask for.
- Lawful basis: Our legitimate interests in responding to enquiries, or taking steps at your request before entering into a contract.
- How long we keep it: Up to 2 years after our last contact, unless you become a customer.
When you browse the site
Our website uses cookies. Necessary cookies are used on the basis of our legitimate interests in running a secure, working site. Everything else is only used with your consent, which you can change at any time. Full details are in our cookie policy.
Who we share it with
We use the following service providers, who may process personal information on our behalf or as independent controllers. We only share what each needs to provide their service.
- Google — Analytics, advertising, video, maps and spam protection. Their privacy policy
We also use trusted suppliers for website hosting, email and IT support. We never sell your personal information.
International transfers
Some of these providers are based outside the UK. Where personal information is transferred abroad, we make sure it is protected, either because the country is covered by UK adequacy regulations or by using appropriate safeguards such as the International Data Transfer Agreement or Addendum.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to us using your information, including for direct marketing;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
You do not usually need to pay a fee, and we will respond within one month.
Contact us or complain
To use any of your rights or ask about this policy, email anthony@mnadigital.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We update this policy when the way we use personal information changes, including when we start using a new service provider. The date at the top shows when it last changed.